© Lumohs 2023
At Nano Surgical LLC, customer satisfaction is our top priority. If you have a defective handle and need to return an item prior to its use, please refer to our return policy.
Nano Surgical also sells products through authorized distributors.
If your items were purchased through a distributor, please contact the distributor about returns.
Returns & Exchanges
- Changed your mind , no problem – You may return any UNUSED LUMOHS TM for a full refund, for any reason, less a 25% restocking fee plus within 30 days of receipt. You will be responsible for shipping costs on returns.
- Defective Lumohs, no problem – Our comprehensive warranty: We will happily exchange any defective USED LUMOHS™ handle ONLY if it is defective AND within warranty period which is 25 or less autoclave cycles or less than 90 days since date of purchase, whichever comes first. Under these conditions, we will replace your handle at no charge except for shipping, handling and processing fee of $19.95. However this warranty is void if unauthorized battery packs or parts are used, or if handle is modified in any way, or if maintenance not per instructions of use or if outside of warranty period. You will be responsible for shipping broken handle back and must be received before we send out replacement.
- All returns of unused Lumohs must be accompanied with a Return Merchandise Authorization (RMA) and will be subject to a 25% restocking fee.
- All exchanges must be accompanied with a Exchange Merchandise Authorization (EMA) and will be subject to a $19.95 shipping, handling and processing charge.
- Authorization (RMA or EMA) numbers issued by Nano Surgical LLC
- To request an RMA or EMA number please call or send an email
- Telephone: 1-888-LUMOHS-8
- Email: [email protected]
- Please include the RMA # on the outside of the shipping package.
- When your return is received, you will be issued a refund in the form of payment used to make your purchase less a 25% restocking fee.
- Items must be returned in their entirety, UNUSED, undamaged and in its original packaging.
Please send returns to:
Nano Surgical LLC
230 George Bush Blvd, Suite B
Delray Beach, Fl. 33444